Online Training

Any Platform

Complete your training 24/7 on any platform you choose; desktop, laptop, tablet or mobile.

Reporting

View the completion percentage of each employee to ensure that they are completing their courses.

Certifications

We offer certifications for your staff once they have completed a course and passed any exams.

Customer Purchase Process

Core Values
BHPH Statistics
Secrets of Success
Manage Customer Perception
Vehicle Selection and Presentation
Financial Terms
Handling Concerns
Overcoming Objections
Negotiation and Closing
Underwriting
Goal Setting

Business Development

Business Development Responsibilities
Lead Generation
Posting on Social Media
Effective Phone Handling Skills
10 Steps to Handling Phone Leads
Handling Concerns
Overcoming Objections
Internet Leads Process
Appointment Scheduling and Tracking
Follow-Up System
Goal Setting

Payment Process (Collections)

Introduction to Payment Process
Payment Process Statistics
Account Representative Responsibilities
5 Triggers to Influence
Managing Customer Perception
Daily Reminders and Focus
Questioning Skills
Overcoming Objections
Compliance Review
Skip Tracing
Repossession Process

Management and Coaching

Intro Management, Coaching, Leadership
Coaching Volume and Value
Coaching vs Conditions Team
Adult Learning Process
Interviewing / Hiring / Firing
Policies and Procedures
Staying Organized
Marketing and Advertising
Lead Generation / Management
Compensation / Bonuses
Tracking and Goal Setting

Ready to Sign Up?

Our online training is available a-la-carte or as a monthly subscription service. To find out what packages are available, click below.